We aim to give all our customer the best in quality chicken, fish and mutton maintaining the hygiene and cleanliness you and your family deserves. Please ensure that you have read the following terms and conditions carefully before using our services, they set out what you can expect from us and the terms on which you agree to be bound as and
when you place your order.
1. BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your account with us at our discretion. Our Terms and Conditions will apply when you place your order.
2.1 This website is operated by FresChops Bar. Once you have placed an order on the website we will confirm your order by sending an email/ message. This email/sms will list all products you have ordered, the price and delivery details. A legally binding contract will only arise once we have completed delivery of the goods to you.
2.2 If you enter any incorrect detail and receive no purchase confirmation and/or any other details are incorrect then the onus is on you to contact us toamend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.
3. AMENDING OR CANCELLING THE CONTRACT
3.1 The confirmation email/ SMS we send will set outthe latest time that you may amend or cancel your order, being 10 minutes after placing the order.
3.2 Should you wish to cancel your order after 10 minutes we may charge you in full for an amounequal to the value or your order, including any delivery cost.
3.3 Any cancellation request must be sent to us by email to firstname.lastname@example.org within 10 minutes of placing the order.
3.4 When you order products that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order or organize a full refund or a voucher within 24 working hours.
4. PRICE AND DELIVERY CHARGES
4.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Place order” and will be inclusive of all charges and taxes as applicable.
5.1 We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.
5.2 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to accept the delivery of the order, we will bring back the order and you will have to re- schedule the order.Deliverycharges shall be applicable accordingly.
5.3 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery if the payment is done.
5.4 Delivery charges will be applicable for areas which are on the outskirts of the city. The delivery charges will be decided by FresChops Bar and can vary from place to place.
6. IF YOU ARE DISSATISFIED
6.1 We are committed to offering you the very best service and the best in class products and we guarantee the quality of all products you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website or via mail to
email@example.com or call us on : +917898371779 within 30 mins from receiving the order.
6.2 Complaints in respect of service/quality will be reviewed by our customer services team and our team will respond to you within 24 working hours whenever possible.
6.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Team for review. Please therefore retain products for review, and our team will respond to you within 24 hours whenever possible with our findings.
7. WHAT WE WILL NOT BE LIABLE FOR
7.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
7.2 Nothing in this agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
7.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website, but it is customer’s responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
7.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the products as part of a business.
7.5 We shall not be liable for products once they have been delivered to the address or secure place stated in your order.
7.6 Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that third party might do to the goods or any subsequent deterioration in the produce.
7.7 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance, or improvements. We will keep such occasions to a minimum and endeavor to restore full access as soon as we can.
8.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
8.2 We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control.
8.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
8.4 Whilst we take the utmost care to ensure that all product descriptions, images, information, and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Color and shape may vary from those shown on the website.
8.5 Customers registered with FresChops Bar are liable of receiving promotional SMS and emails, irrespective of their number being registered under NDNC. If customer wish to not receive promotional SMS, they may contact us directly.
8.6 Currently we are processing orders which are being received either via our website or call or Whatsapp.
8.7 It is advisable to the customers that in case of any dissatisfaction regarding the order they should raise the concern within 30 mins of receiving it, in order to initiate the further process to resolve the concern immediately.
8.8 FresChops Bar would deliver your order as soon as possible except in the events beyond our control.
8.9 FresChops Bar reserves the right to change the Terms & Conditions of any coupon or order without giving any prior notice to anyone. In this matter, FresChops Bar‘s decision will be final and can not be further disputed.Miscellaneous In any case other than the above-mentioned scenarios customer can contact us at: +91 7898371779 or mail us at firstname.lastname@example.org. Our development team will look into the matter on a case basis, in such a situation FresChops Bar will hold complete discretion over the matter and FresChops decision will be final and cannot be further questioned/challenged. In case of any other queries or concerns, write to us at: email@example.com